Resources

Resource Catalog

All published resources, with their format, language, version, and access level.

Filters apply to the access level: free access after form submission, free account, or Professional and Premium subscription.

Free accessBook excerptAvailable soon
"Piloter enfin sa relation client" — excerpt
Excerpt from the book by Laurent Mellah, published by Dunod. This file serves as manageable demonstration content until the authorized excerpt is provided.
Publication Date : August 24, 2026
Free accessWhite paperAvailable soon
The challenges of after-sales service in France
An overview of the economic, operational, and human pressures that are redefining after-sales service, and concrete levers for transformation.
Publication Date : August 24, 2026
Free accessWhite paper
Choosing the right after-sales / field service software
A scoping method, decision-making criteria, and key points to watch for when designing a service system, going beyond a simple feature comparison.
Publication Date : August 24, 2026

Choose by objective

After-Sales Service
Structure the management of interventions, service commitments, and associated margins.
Field Service and digital
Frame the choice of a tool, field mobility, data, and integrations with the existing system.
Customer relationship
Make the promise clear, reduce customer effort, and establish observable relational practices.
Service management
Develop skills, facilitate rituals, and support teams over time.

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