Legal information

Site Publisher Servantys, SARL unipersonnelle, operating the Service&Sens brand. Registered Office: 194 rue du Bourg, 01480 Messimy-sur-Saône, France. Legal form: EURL (single-member limited liability company). Share Capital: €1,000. Registration: RCS Bourg-en-Bresse B 909 828 014. SIREN: 909 828 014 — Registered office SIRET: 909 828 014 00011. Phone: +33 (0) 472 483 748. Contact: contact@service-sens.com. Publication Director Laurent Mellah Hosting Contractual host of the application platform: Lovable Labs Incorporated, 1 Lincoln St, Boston, MA 02111, United States. The hosting of the published application, provision of the HTTPS/SSL certificate, and worldwide distribution are provided by Lovable. European Union representative and Data Protection Officer: Lovable Labs AB, Regeringsgatan 25, 111 53 Stockholm, Sweden — dpo@lovable.dev. Database, authentication, and file storage: Supabase, operated as part of the platform. Intellectual Property The published content (texts, white papers, methods, grids, visuals, brands, and logos) is protected. Any reproduction, adaptation, or distribution, in whole or in part, without prior written permission is prohibited, except for internal uses expressly authorized by the license associated with each resource. Liability The information published is for documentary purposes only and does not constitute legal advice, an audit, or a guarantee of results. Each organization remains responsible for adapting the methods to its own context. Links External links are provided for informational purposes. The publisher has no control over the content of third-party sites and assumes no liability for them. Availability The site may be interrupted for maintenance, updates, or security reasons, without notice when security requires it. Applicable Law French law. The procedures for dispute resolution are set out in the terms and conditions applicable to the service concerned. Additional Information Official platform domain: ressources.service-sens.com (DNS activation not yet effective). Intra-Community VAT number: FR84909828014. Contact: contact@service-sens.com.

1. Data Controller Servantys, SARL unipersonnelle, brand Service&Sens, 194 rue du Bourg, 01480 Messimy-sur-Saône. Contact: contact@service-sens.com. 2. Data Processed Professional identity and contact details; account data; organization and role; areas of interest and preferences; consents and associated proofs; purchases, subscriptions, and invoices; access to and downloads of resources; technical and security logs; support communications. 3. Purposes and Legal Bases To send the requested resource and verify the email address: performance of the user's request. To manage the account, access, and subscriptions: performance of the contract. To issue and retain invoices: legal obligation. To secure the platform and prevent abuse: legitimate interest. To send Service&Sens communications: consent, which can be withdrawn at any time. To improve content and user experience: legitimate interest, based on aggregated data. 4. Recipients Authorized personnel of the publisher, and sub-processors acting on its behalf: hosting of the published application by Lovable Labs Incorporated, 1 Lincoln St, Boston, MA 02111, United States (European Union representative and Data Protection Officer: Lovable Labs AB, Regeringsgatan 25, 111 53 Stockholm, Sweden — dpo@lovable.dev); database, authentication, and file storage (Supabase, as part of the platform); sending of transactional emails (Resend); sales management and invoicing (Axonaut, only after activation of paid offers). No payment service provider is involved: paid offers are closed, and the platform does not collect or process any credit card or bank account (IBAN) data. 5. Transfers outside the European Economic Area The application is hosted by a provider based in the United States (Lovable Labs Incorporated). The processing carried out on behalf of the publisher is governed by this provider's data processing agreement, which includes the European Union's standard contractual clauses (modules 2 or 3 depending on the role of the parties) and the supplementary measures therein. No additional guarantees beyond those in this agreement are promised here. The published application is distributed worldwide by Lovable; no specific location for server-side processing is claimed in this version. Any transfers outside the European Economic Area are governed by this processing agreement and the standard contractual clauses it provides. 6. Retention Periods Unconfirmed access requests: retained in the back-office according to product decisions, without automatic purging, and deleted upon erasure request. Accounts: for the duration of the relationship, then limited archiving when justified. Marketing: three years after the last contact or the end of the relationship. Invoices and accounting records: ten years. Security logs: documented short duration. Proof of consent: for the period necessary for proof. These retention periods apply without prejudice to the principle of minimization and the right to erasure. 7. Your Rights Access, rectification, erasure, restriction, objection, portability, and withdrawal of consent. Requests should be sent to contact@service-sens.com and will be processed within one month. A complaint may be filed with the CNIL. 8. Security Access partitioning, encryption of communications, logging, authorization control, and restriction of private files to short-lived signed links. 9. Payments No payments can be made on the platform within the current scope: no credit card, bank account (IBAN), or direct debit mandate data is collected, displayed, transmitted, or stored. The launch of paid offers will, before any activation, result in a new version of this policy naming the payment service provider(s) and describing the corresponding data processing. 10. Minors The platform is intended for professionals and does not target minors. 11. Changes This policy may change; the applicable version and its effective date are indicated on this page. Additional Information Official platform domain: ressources.service-sens.com (DNS activation not yet effective). Intra-Community VAT number: FR84909828014. Contact: contact@service-sens.com. Technical Service Providers (sub-processors within the meaning of the GDPR) - Lovable: application platform and application hosting. - Supabase: database, authentication, and resource file storage. - Resend: delivery of transactional emails (address confirmation, service notifications). - Axonaut: invoicing and customer tracking, only if and when paid offers are activated. To date, no data is transmitted to Axonaut. No audience measurement, advertising, or profiling tools are deployed. Location and Contractual Framework Sub-processing agreements and the framework for transfers outside the European Economic Area are based, for hosting, on the data processing agreement of Lovable Labs Incorporated and the European Union's standard contractual clauses it includes. The frontend is distributed globally; the effective hosting region for server-side processing is not specified: no commitment to a specific location is given, and the contractual framework described above applies regardless of the region chosen by the provider.

1. Purpose These terms govern the access and use of the resource platform published by Servantys under the Service&Sens brand. 2. Access Access to certain resources is free after filling out a form and confirming the email address. Other resources will require an account and, where applicable, a subscription, when these offers become available: to date, no paid offers are available and no subscriptions can be purchased. 3. Account and Security The account is personal. The user is responsible for the confidentiality of their credentials and must inform the publisher of any suspicious use. The publisher may suspend access in the event of a specific security risk. 4. Accuracy of Information The user must provide accurate information and keep it up to date. Professional information is used to contextualize resources and manage the customer relationship. 5. Access to Resources The content evolves: additions, updates, and removals of obsolete versions are part of the service. The publisher does not guarantee the permanence of any given version. 6. User License Each resource is licensed on a personal and internal basis, non-exclusive and non-transferable, for the user's own organization's needs. This excludes resale, public distribution, integration into a commercial training or consulting offer, and distribution outside the organization. 7. Prohibited Uses Circumventing access controls, massive automated data extraction, undermining security, identity theft, sharing credentials, and removing authorship notices. 8. Availability and Maintenance The service is provided without a guarantee of continuous availability. Planned or emergency interruptions may occur. 9. Suspension In the event of a serious or repeated breach, access may be suspended after informing the user, except in a security emergency. 10. Intellectual Property and Third-Party Content The rights remain the property of the publisher or its partners. Cited third-party content remains the property of its authors. 11. Liability The publisher's liability is limited to direct and foreseeable damages resulting from a breach of its obligations. No provision shall have the effect of overriding applicable mandatory rules, in particular those protecting consumers. 12. Changes to the Terms The terms may change. The applicable version is the one in effect at the time of use; substantial changes will be brought to the users' attention. 13. Proof Technical logs and time-stamped proofs of acceptance, associated with the accepted version number, constitute evidence between the parties. 14. Applicable Law French law. Additional Information Official platform domain: ressources.service-sens.com (DNS activation not yet effective). Intra-Community VAT number: FR84909828014. Contact: contact@service-sens.com. Currently Available Scope Only free resources are accessible. Paid offers, payment processing, and subscription commitments are not available: no payments can be made on the service. Technical Means The service relies on Lovable (application platform and hosting), Supabase (database, authentication, storage), and Resend (transactional emails). Axonaut will only be involved after the confirmed launch of paid offers.

Actual inventory of trackers (recorded on August 28, 2026) The service does not place any advertising cookies, any audience measurement cookies, or any third-party tracking trackers. No third-party scripts are loaded: the fonts are hosted by the service itself. However, two technical cookies are placed by the site's hosting and protection infrastructure. They are listed below as they have been observed on this domain. 1) __cf_bm Issuer: Cloudflare, Inc., the site's protection and distribution provider. Purpose: Security and abuse prevention — distinguishing between human and automated traffic (protection against bots and attacks). It is not used for advertising, audience measurement, or profiling. Scope: service domain, path "/". Observed attributes: Secure, HttpOnly, SameSite=None. Observed duration: approximately 30 minutes, renewed with each new visit. 2) __dpl Issuer: the service's hosting platform (Lovable Labs Incorporated and its delivery infrastructure). Purpose: Technical delivery consistency — it retains the identifier of the deployed site version to ensure that the pages and files served come from the same version. It is not used for advertising, audience measurement, or profiling, and it does not allow an individual to be recognized from one visit to the next beyond this technical function. Scope: service domain, path "/". Observed attributes: Secure, SameSite=Lax, accessible to page script (not HttpOnly). Observed duration: approximately 24 hours. Analysis of the strictly necessary nature These two cookies are placed by the infrastructure, without the service's intervention, for two purposes recognized as necessary for providing a service requested by the user: security and the fight against abuse (__cf_bm), and the consistency of the served version (__dpl). They do not carry any identification data provided by the individual, are not used for audience measurement purposes, and are not shared with any advertisers. As such, they fall under the consent exemption for strictly necessary trackers. This analysis is reviewed each time the hosting or protection provider changes. Strictly necessary storage On pages requiring a login (member area, back-office), the authentication session is stored in the browser's local storage, along with a technical scroll position indicator. This storage is strictly necessary for the functioning of the requested service. It is deleted upon logout or by clearing browser data. Service traffic measurement The service counts volumes of strictly anonymous steps (for example: number of resource pages viewed, number of access requests). This measurement uses no cookies, no local storage, and no visitor or session identifiers: two successive events cannot be linked to the same person. No consent is required, as no access to the terminal is made for this purpose. Consequence for consent In the absence of any non-strictly necessary trackers, no consent banner is displayed. If a non-necessary tracker were to be introduced in the future, a compliant consent mechanism would be implemented before any placement, and this policy would be updated with the corresponding version. Your means of control You can clear local storage and cookies from your browser settings at any time. Clearing the session storage will simply require you to log in again. Contact contact@service-sens.com

1. Commitment The platform is designed to aim for level AA of the WCAG 2.2 guidelines: semantic structure, full keyboard navigation, controlled contrasts, sufficient touch targets, visible focus, and compatibility with assistive technologies. 2. Scope Public pages, resource access forms, personal space, and editorial back-office, in French. 3. Method Automated checks on multiple screen sizes, keyboard verifications, and manual review of interactive components with each update. 4. Known Limitations Some downloadable resources produced outside the platform may not be fully accessible. An alternative can be requested. 5. Absence of a Regulatory Declaration of Conformity No RGAA compliance is claimed: this would require a full RGAA audit, which has not been conducted to date. 6. Contact and Appeals Any access difficulties can be reported to contact@service-sens.com. In the event of an unsatisfactory response, a report can be sent to the Défenseur des droits (French Rights Defender). 7. Nature of This Page This page is an accessibility statement and not a regulatory declaration of conformity. It describes a commitment to aim for level AA of the WCAG 2.2 guidelines, the results of available automated checks, known limitations, and contact methods. No compliance rate is announced and no full RGAA audit has been conducted to date. 8. Available Results Automated checks run on the production candidate reveal no critical or serious violations, and no horizontal overflow on the tested screen sizes. These checks do not replace a full manual audit or testing with users with disabilities.